Need to Know

Frequently Asked Questions

Do you hold client funds?

Funds are safeguarded via licensed escrow/ payment partners under clear release conditions (see Payments & Escrow).

FOB vs CIF—what’s the difference?

(See Logistics page—Incoterms® 2020.)

Do you arrange inspections?

Yes—SGS/Bureau Veritas or buyer-nominated.

Sustainability?

For timber and certain agri-products we can require FSC/ equivalent and traceability.